To ensure a seamless shopping experience, please review our cancellation, return, refund, and exchange policy below:
- Non-Refundable: Digital downloads, including but not limited to cut file designs, e-books, planners (digital and printable) and digital artwork, are non-refundable. We cannot issue a refund once the download link is provided or the content is accessed.
- We encourage customers to review product details carefully before making a purchase.
PHYSICAL PRODUCTS (CLOTHING, BAGS, ACCESSORIES)
- Made to Order: Our clothing, bags, and accessories are custom-made to your specifications, ensuring a unique and personalized product.
- Cancellation: You may cancel your order within 4 hours of placing it. After this window, orders are considered final and cannot be cancelled.
- Refund: We do not offer refunds for made-to-order items as they are crafted specifically for you.
Direct to Garment (DTG) printing is a modern and eco-friendly method of printing designs directly onto fabric. This technique allows for highly detailed and vibrant designs with a soft feel on the fabric. It ensures a durable and long-lasting print. Our designs are printed using a high-quality professional direct-to-garment (DTG) process, meaning
fabric-grade ink is printed directly onto the garment and blends with the fibres. This allows us to
achieve a vintage-style look on many of our designs and a feel similar to screenprinting and avoids the thick, rubbery feeling of vinyl.
Please be sure to follow the care instructions provided to ensure longevity of your new item.
- Turn inside out and machine wash cold on a delicate cycle.
- Dry on low heat setting.
- Do not bleach
- Do not dry clean.
- Do not iron directly on the design.
ISSUES WITH YOUR ORDER:
- Contact Us: If you encounter any issues with your order, such as manufacturing defects or incorrect items received, be sure to contact us as soon as possible.
- Required Information: To assist you promptly, we will need the following information:
- Order number
- Clear photos or images depicting the issue(s)
- A detailed description of the problem
- New Item: If there is a defect or error in your order, we will promptly send you a replacement item at no additional cost.
- Refund: In cases where a replacement is not possible, we will provide a refund for the affected item.
- Exchange: Depending on the circumstances, we may offer an exchange for the incorrect or defective item.
- To initiate a return, request a refund, or report an issue with your order, please get in touch with our customer support team within 5 days of receiving your order.
- Contact Email: email@example.com
- Customer Support Hours: Monday to Friday, 8am to 5pm MST
We value your satisfaction and aim to resolve any issues in a fair and efficient manner. Thank you for supporting my small business!
Contact us at firstname.lastname@example.org for questions related to refunds and returns.